Frequently Asked Questions


What is Soft Play?

Soft play is made of foam padded equipment and is ideally for kids ages 0-5. Our sets provide hours of interactive fun that keeps all kids engaged.

Soft play encourages socialization, sensory integration and motor development. Kids can work on stepping, jumping, climbing, crawling, and rolling. Children can interact in a positive way allowing them to socialize and develop.

*We thoroughly clean and sanitize all equipment before and after each use.


Will you setup outdoors?

Yes! We can set up on grass, concrete, pavers, and wood or trex decks. Set up area must be completely FLAT! We will not be able to set up on dirt, gravel, bark or sand.


What are the rules?

It is the responsibility of the person/persons or organization hiring Playdate Pals to ensure that all possible precautions are taken to avoid injury to people or damage to the soft play equipment.

Please ensure the following safety instructions are followed within the play area:
• NO shoes
• NO face paint
• NO food or drink
• Adult Supervision Required for any person inside the soft play area at all times.

(Please note if the equipment is collected in a dirty or damaged condition then the person hiring it will incur an excess cleaning charge.)


What happens if rain is forecasted?

To protect the integrity of our equipment, we will not set up outdoors if there is rain in the forecast or the ground is wet. We ask that you plan an indoor area as a backup should rain be forecast for the day of your event. Otherwise, the event will need to be canceled.


How often is the equipment cleaned?

We understand that toddlers’ immune systems are still developing and that you rightfully expect clean and sanitized products. Before every booking and after every pickup, each soft play item is inspected and deep cleaned.

We do not book the same items more than once on the same day to allow for proper cleaning and sanitation between rentals.


Do you offer overtime rates?

Yes! We have a minimum booking price/time per event. However, we are happy to rent for additional time if needed at the cost of $200 per hour.


Are there any travel fees?

If the event location is outside 50 miles from our Northern New Jersey warehouse location then travel fees will be incurred.


How much time is needed for setup?

Setup will be begin 90 minutes before the start time of your event.

Collection of the equipment will begin at the end time of your event and last 1 hour.